Hello to the Incaspin Casino Rewards Program, developed solely for our active members in Spain https://incaspins.es/legal-and-affiliates/. This set of terms details anything you need to know about how the program works, from accumulating points on your top games to unlocking exclusive rewards and benefits. By entering our loyalty program, you agree to these rules, so we recommend you to read them carefully. Our goal is to provide a transparent, fair, and engaging experience that recognizes your play and commitment over time. If you have any questions after reviewing the following sections, please get in touch with our support team—we are always here to help.
Eligibility and Mandatory Enrolment
All verified Incaspin Casino players who have fully verified their account and reside in Spain are automatically signed up in the reward program as soon as they place their first real-money deposit and set a qualifying wager. There is not any separate application process or opt-in necessary, which means you commence accumulating points from your very first bet. To stay entitled, you must hold a unique active account and guarantee that your personal and payment details remain up to date. The program is open exclusively to people who are at least eighteen years of age, as stipulated by Spanish gambling laws, and any infringement of the age requirement will end in instant exclusion from the program.
Employees of Incaspin Casino, its partners, and any third-party service providers immediately involved in the program’s operation are not authorized to take part. We also maintain the authority to exclude any member who has formerly self-excluded or whose account has been transiently paused due to safe gaming measures. Registration is private and not transferable, and we strictly forbid the use of automatic programs or bots to produce artificial game activity. If we detect any form of tampering, the account will be prone to ban, and all accumulated points will be forfeited without previous notice. By staying active, you reaffirm your qualification continuously.
Security of Your Account and Programme Compliance
Keeping your loyalty account safe is a joint responsibility. You should not share your login details or permit another person to use your account to earn points, as this represents a serious breach of the loyalty terms. We consistently monitor account activity for suspicious patterns, such as fast point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will lead to the immediate closure of all related profiles and the loss of all accrued points. Spain-based members should also be aware that your loyalty profile data is managed solely for administering the program and is never sold to third parties. If you believe unauthorised access, contact support without delay.
Exchanging Loyalty Points
Once you have gathered a minimum number of loyalty points, you can trade them for a range of rewards offered in the loyalty store. The most common redemption options include bonus cash with fixed wagering requirements, free spins on selected slot titles, and sometimes special merchandise or tournament tickets. Each reward type lists the number of points required and the related terms, so you can make an knowledgeable choice before approving the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet instantly. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests cannot be reversed once submitted, and points spent are permanently deducted from your loyalty balance. We do not allow the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless specified otherwise. There is no cap to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error results in a reward being issued without sufficient point deduction, we reserve the right to adjust the balance and cancel the associated bonus funds. Always review the specific reward details before confirming.
Earning Loyalty Points
Loyalty points at Incaspin Casino are obtained every time you place a real-money wager on eligible casino games. The rate at which points accumulate depends on the game category, with slots generally adding at the highest portion and table games, video poker, and live dealer games paying at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers submitted using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are computed based on the settled wager amount, and they are credited to your loyalty balance as soon as the game round is finished and confirmed by our system.
To prevent bonus abuse and ensure fairness, we enforce a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not collect points even if the outcome is positive. The conversion ratio between euros wagered and loyalty points may differ periodically, and the current rate is always visible within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be purchased, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically removed from your total. All awarded points are rounded down to the nearest whole number.
Reward Expiry and Cancellation Rules
Accumulated loyalty points will expire if your account remains entirely idle for a span of one hundred and eighty consecutive days. Inactivity is characterized as absence of real-money wagers, no deposits, and absence of logins during that time frame. Once points expire, they are definitively removed and will not be restored, even if you subsequently resume play. To preserve your balance valid, merely log in to your account or submit a eligible bet at least once every six months. We send automated email reminders to Spain members before any points expire, giving you a fair opportunity to redeem them. This expiry policy guarantees the program remains sustainable for all participants and avoids dormant balances from building up endlessly.
In addition to inactivity-based expiry, we maintain the right to confiscate all or part of a member’s loyalty points in cases of confirmed fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is closed voluntarily, any leftover points are forfeited instantly and may not be moved to another player or changed to cash. In the same way, accounts closed due to self-exclusion or regulatory obligations will surrender all collected points. For incomplete forfeitures following a minor terms violation, only points earned during the pertinent period of misconduct are removed, and we will notify you in writing of the specific adjustment made.
Status Ranks and Progression
The loyalty program offers multiple tier levels, starting from Bronze and moving up through Silver, Gold, Platinum, and Diamond. Your movement through these tiers is determined by the total number of loyalty points you collect over a rolling evaluation period that begins from your enrolment date and restarts at the end of each calendar half-year. As soon as you reach the required point threshold for the next level, your account is promoted automatically, and you will immediately start receiving the improved benefits attached to that tier. Spain members can track their current status and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reassessed at the end of each evaluation window, and if you have not earned enough points to keep your current level, a soft downgrade will apply. For example, a Platinum member who no longer satisfies the Platinum point requirement will be moved to Gold rather than sliding all the way back to the beginning tier. This buffer is designed to acknowledge consistent play and give you a fair chance to recover your status during the next cycle. Points collected during a higher-tier period do not expire when a downgrade takes place, and any tier-based perks that were already issued, such as birthday bonuses, continue to be valid for the remainder of their validity window.
Membership Rewards and Exclusive Perks
Each membership tier reveals a range of exclusive benefits designed to elevate your gaming experience and reward your loyalty in practical ways. Bronze members have access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members obtain a dedicated account manager who can assist with personalised offers and priority support, plus a guaranteed birthday bonus that is credited automatically during the birthday month. At the Diamond level, we provide bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits discussed individually. All tier-specific perks are liable to periodic review, and we may launch seasonal surprises that are unlocked only for top-tier members, making sure that the program remains fresh and competitive.
Alterations and Termination and Cessation
We continually review the loyalty program to ensure it stays just, appealing, and compliant with Spanish and European regulatory standards. As such, we maintain the right to adjust these rules, adjust earning rates, rearrange levels, or alter the available rewards at any time. Whenever a material change is planned, we will alert all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be introduced without prior individual notice, but they will always be displayed in the updated terms published on our website. Your continued participation after the modification date implies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will communicate the effective closure date to all members with at least sixty days’ notice. During the notice period, you will maintain full access to your points balance and reward store, and we will urge everyone to spend any points before the final day. Points that remain unused after the program ends will lapse and will not be compensated with cash or any other form of credit. We guarantee that no negative retroactive changes will be made to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is ensuring fair treatment at every stage.
Common Questions
How do I join the Incaspin Casino loyalty program as a Spanish member?
You are not required to sign up as a separate step. Each registered player who completes the full verification process and makes a initial real-money deposit is instantly enrolled. There is no charge for entry or application form, so you start earning loyalty points from your initial qualifying bet. Just play eligible games, and your status will be recorded in your account dashboard.
Is it possible to combine points from multiple accounts or send them to a friend?
No way. The loyalty program is strictly limited to one account per person, and points are not transferable under any circumstances. Merging points across different accounts, even if they belong to the same household, is prohibited and may lead to forfeiture of points. If you inadvertently created a duplicate account, contact support to resolve the matter before attempting any cashing out.
What becomes to my loyalty points if I don’t wager for a prolonged time?
If your account shows zero real-money action, no deposits made, and zero logins for 180 consecutive days, all remaining loyalty points will become invalid. We dispatch advance email alerts to Spain members before the deadline, so you have time to avoid having your points voided. A single login or a small qualifying stake is adequate to reset the inactivity timer and protect your points.
Can tier-based benefits like faster withdrawals apply immediately after upgrading?
That is right. As soon as you earn enough points to move to a higher tier, your benefits take effect automatically and are usable right away. For example, if you attain Gold status, faster withdrawal processing times become active for all pending and future cashout requests. There is no waiting period, and your upgraded status appears instantly in the loyalty dashboard.
Are there any restrictions on which games count towards earning points?
Most real-money casino games add to point accumulation, but contribution rates vary. Slots typically garner points at the full rate, while table games, video poker, and live dealer games may contribute at a lower percentage. Wagers placed with bonus funds or free spins are not eligible from earning loyalty points. You can always check the exact contribution rate for a specific game in its information section.
By what method can I view my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to achieve the next level can all be seen in the loyalty section of your account dashboard. This area also shows any active benefits and links to the reward store. We recommend reviewing your progress regularly, especially before the half-year tier reassessment, so you can plan your redemptions and preserve your status.